November 27, 2009

Thanksgiving Thoughts for Community Association Boards

A Zogby survey conducted several years ago indicated that over 70% of participating owners in condominium and homeowners associations viewed community living in a positive light. Nearly 80% of those owners thought that the covenants and rules in their associations enhanced property values. In short, most owners appear to be thankful for their associations and the boards that manage them.

The same survey also indicated that about 10% of participating owners were unhappy with community living. Board members can be forgiven if they are not thankful for those owners’ criticism and complaints. However, listening to those owners in a receptive manner and addressing their concerns when appropriate is a crucial part of every board’s work.